FAQ

How can I contact EtherealGoddess?

You can email us at info@etherealgoddess.net where our customer service team will be happy to help you with whatever you need!

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

 

When will my order be processed?

All orders are instant just downland it after ordering.

 

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

 

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@etherealgoddess.net

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.